How are your margins behaving?
It may be the behavior of your margins are more dependent on the behavior of your people than you think.
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As a public speaker, keynote presenter and management consultant, I talk to a lot of executives about their businesses and their people and process. I am so impressed by the many great leaders and clever business people I get a chance to work with. I am also sometimes alarmed and aghast at the stories of knuckle headed business leaders and managers I hear. I guess things are complicated everywhere.