There are some places in the world that shut down for business during holiday celebrations. We don’t do that in the US. Sometimes I think it would be great if we could stop doing business for a few...
Learn MoreWe have been spending a lot of time at PhoneSmart working on call quality. We realize that a great call is all we have to offer to our clients and to the people we talk to. What used to constitute a great...
Learn MoreIf you are the leader of a project or the manager of a team and you are looking for a good phrase to help you keep a business meeting on track, try “I am going to interrupt here”. As a business...
Learn MoreI had the pleasure of doing a business speaker engagement recently in Toronto, Canada. I get to go there on occasion and I always enjoy it. It is an interesting mix of metropolitan bustle and Canadian...
Learn MoreChange one thing: change everything Every CEO has concerns about his or her organization. They know something needs to change. Every CEO has important initiatives both large and small that need to be well...
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